Return & Refund Policy

At Kinsol.shop, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

By placing an order with Kinsol.shop, you agree to the terms of this policy.

1. Return Eligibility

You may request a return if all of the following conditions are met:

• The return request is made within 7 days of receiving your order.
• The item is unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging are intact.
• The product has not been damaged due to misuse, improper handling, or normal wear and tear.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear and undergarments
• Accessories
• Gift cards
• Clearance or final sale items
• Customized or personalized products

3. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product
• A defective product
• An incorrect item

Please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photographs of the product and packaging
• A brief description of the issue

After reviewing your request, we will arrange a replacement, exchange, or refund if applicable.

4. Return Process

To initiate a return:

1. Email us at support@kinsol.shop.
2. Include your order number and the reason for your return.
3. Wait for return authorization and return instructions.
4. Ship the approved item to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Refunds are generally processed within 7–10 business days.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Return Shipping Costs

• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by Kinsol.shop.

7. Exchange Policy

Eligible products may be exchanged for:

• Size changes
• Defective items
• Incorrect products received

All exchanges are subject to product availability.

8. Order Cancellation

• Orders may be canceled before they are shipped.
• Once an order has been dispatched, it cannot be canceled but may qualify for return if it meets the eligibility requirements outlined in this policy.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Desitry