Shipping Policy

Welcome to Kinsol.shop. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order with Kinsol.shop, you agree to the terms outlined below.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During peak seasons, sales events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking details.

2. Estimated Delivery Time

Estimated delivery times are:

• Domestic Orders: 5–8 business days
• International Orders: 10–20 business days

Please note that delivery times are estimates and may vary depending on your location, courier availability, customs clearance, weather conditions, and other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Package weight and dimensions
• Selected shipping method

From time to time, Kinsol.shop may offer free shipping promotions on eligible orders.

4. Order Tracking

After your order has been dispatched, a tracking number will be sent to your registered email address.

You can use this tracking number to monitor your shipment through the courier partner's tracking system.

5. Shipping Delays

Although we strive to deliver every order on time, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• Customs inspections
• Incorrect shipping information
• Events beyond our reasonable control

Kinsol.shop is not responsible for delays caused by third-party shipping carriers but will assist in resolving shipping-related concerns whenever possible.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Kinsol.shop is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses.

7. Failed Delivery Attempts

If a delivery cannot be completed because:

• The recipient is unavailable
• The shipping address is incorrect
• The package is refused

Additional shipping charges may apply for re-delivery or reshipment.

8. Damaged or Lost Packages

If your package is damaged or lost during transit:

• Contact us within 48 hours of receiving the package or the expected delivery date.
• Provide your order number and clear photographs of the damaged item or packaging (if applicable).

We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

9. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other government charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Desitry